My stay at Hotel Capricorn in Zermatt was nearly perfect. The cozy rooms were clean and well-appointed, and the breakfast offered a fantastic variety. The only downside was the hill leading to the hotel could be a bit steep at times, especially with luggage.
Rooms
9.0
I loved my room with a balcony that had stunning views of the Matterhorn. It was spacious, clean, and had modern conveniences, although the bed was two singles pushed together, which I found a bit annoying.
Service
10.0
The staff were friendly and attentive, especially Valerie, who promptly answered all my questions before my arrival. I appreciated the warm hospitality throughout my stay.
Location
9.0
The hotel is located on a hill. which provides great views of the mountains and a sense of calm away from the busier streets. It was only a short walk to Zermatt's charming attractions.
Dining
10.0
Breakfast was a highlight, offering a great range of hot and cold options. I especially enjoyed the muesli and the freshly cooked eggs made to order, making each morning good.
Facilities
9.0
The spa was fantastic, featuring a hot tub with Matterhorn views. The amenities were abundant, but I wish the wellness center had longer hours for relaxing after skiing.
Henry
United States of America,
February
2025
7.0/10
I had a fantastic stay at Hotel Capricorn in Zermatt. The location provided amazing views of the Matterhorn, and the staff was consistently friendly and helpful. However, I experienced an unpleasant odor near the reception that lingered during my stay. Regardless, the cleanliness and overall comfort made my experience nice.
Rooms
10.0
My room was spacious and well-decorated, featuring a lovely balcony with a beautiful view of the Matterhorn. I appreciated the presence of a kettle for tea and coffee, as well as ample lighting and charging options.
Service
10.0
The staff were incredibly welcoming and accommodating. They even went out of their way to prepare a special breakfast for me when the items were running low.
Location
9.0
The hotel is conveniently located about a 10-minute walk from the train station, offering a quiet, calm atmosphere while still being close to main attractions.
Dining
10.0
The breakfast was fantastic with a wide array of options including fresh eggs made to order. I especially enjoyed the assorted cheeses and the homemade touches.
Facilities
9.0
The hotel offered great amenities, including a sauna and outdoor sitting area. Everything was well-maintained and inviting.
Bobby
United States of America,
February
2025
6.4/10
My stay at Hotel Capricorn was quite pleasant, featuring a stunning view of the Matterhorn from my room. The location was perfect, away from the hustle but still close enough to enjoy the town. However, I did have some issues with inconsistent heating in my room, which affected my comfort during the night.
Rooms
9.0
I loved the spacious layout of my Junior Suite, especially the loft area that was perfect for my teens. The room was updated and very clean, though the bed arrangement was a bit odd with a wooden beam in the middle.
Service
7.0
The reception staff were friendly and helpful, making the check-in process smooth. However, I did face some inconvenience with the check-in time; I arrived at 3 PM, expecting my room to be ready, but had to wait briefly.
Location
8.0
The hotel's location was ideal—just a short walk to the busy town center while being nestled in a quieter area. It's important to note the walking route from the train station is a bit tricky, so I would recommend taking a taxi if you have heavy luggage.
Dining
8.0
Breakfast was quite satisfactory with a variety of fresh options. It was convenient to grab a quick bite before heading out, although I wish they had more options replenished even as breakfast was nearing its end.
Facilities
9.0
The wellness area was a highlight, featuring a hot tub and sauna with amazing views of the Matterhorn. It was well-maintained, making for a relaxing experience after a long day of skiing.
Walter
United States of America,
January
2025
5.4/10
My stay at Hotel Capricorn was a mixed experience. While I enjoyed the stunning views from my room and the cleanliness of the hotel, I was disappointed by the location's steep slope, which made it challenging to navigate, especially with luggage. The service from one receptionist lacked warmth, leaving me feeling unwelcomed upon arrival. Overall, while there were positives, there were definitely some areas needing improvement.
Rooms
6.0
The room I stayed in had a great view, though it did have some unexpected issues like a loud humming noise from outside. The decor was lovely, and I appreciated the spaciousness, but the bed was not as described, being two single beds pushed together instead of a queen. Overall, I found the room clean but not entirely up to expectations.
Service
5.0
Unfortunately, part of my experience was marred by a lack of friendliness from one staff member during check-in. She completely ignored us and didn’t greet me as I arrived. Although other staff were friendly, this incident stood out negatively.
Location
5.0
The location of the hotel is quite convenient, but the steep slope from the station made accessing it a challenge, especially with luggage. It's about a 10-15 minute walk from the railway station, which kept it quieter compared to downtown Zermatt.
Dining
8.0
I was impressed by the breakfast options. There was a nice variety of hot and cold items, and the local cheeses were a highlight. It made the mornings enjoyable, but I did not eat any other meals at the hotel.
Facilities
7.0
The hotel has a good range of facilities, and I appreciated the coffee machine available in the lobby 24/7. However, I encountered a buzzing sound from a cupboard outside my room, which was a bit annoying during my stay.
Matt
United States of America,
December
2024
5.4/10
My stay at Hotel Capricorn was a mix of highs and lows. The view of the Matterhorn was absolutely amazing, and the room itself was spacious and clean, but I had a tough time getting there from the train station due to steep slopes. The staff was friendly, but my check-in experience was a bit rough with a rude receptionist. Overall, I left with mixed feelings about the place.
Rooms
8.0
I found my room to be spacious and well-appointed with comfortable furniture and good amenities. The view from my window was stunning, making every morning special. However, the room could have had a better layout since it felt cramped when trying to open my luggage.
Service
5.0
While most of the staff were friendly and attentive, my initial check-in experience really soured it for me when I encountered a rude receptionist. She seemed uninterested in my arrival, which was disappointing.
Location
7.0
The hotel is perched on a hill with amazing views, but it was quite a trek to get there from the train station with my baggage. The area felt calm and serene, away from the bustling streets.
Dining
9.0
Breakfast was a highlight of my stay with a solid buffet featuring eggs, meats, and delicious pastries. It really felt like a great start to the day! However, I wish they had more options for late-night snacks or drinks.
Facilities
8.0
The wellness center was fantastic, although I wish it had longer hours. I definitely enjoyed the hot tub and how clean everything was. The self-service drinks at reception were also convenient.
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